The websites within the domain kopalnia.pl (hereinafter referred to as "Websites") are co-administered by:

1. Kopalnia Soli "Wieliczka" S.A. with its registered office in Wieliczka, Park Kingi 1, 32 – 020 Wieliczka, entered in the business register of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Department of the National Court Register, under KRS number 0000278401, tax identification number (NIP): 6830003427, share capital: PLN 21,000,000.00 - paid up in full, REGON: 000041683,
2. Kopalnia Soli "Wieliczka" Turystyka Sp. z o.o. with its registered office in Wieliczka, Park Kingi 10, 32 – 020 Wieliczka, entered in the business register of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Department of the National Court Register, under KRS number 0000030908, tax identification number (NIP): 6831480313, amount of the share capital: PLN 810,000.00, REGON: 351197769,
3. Kopalnia Soli "Wieliczka" Wsparcie Sp. z o.o. with its registered office in Wieliczka, Park Kingi 10, 32 – 020 Wieliczka, entered in the business register of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Department of the National Court Register, under KRS number 0000095741, tax identification number (NIP): 6831705025, amount of the share capital: PLN 470,000.00, REGON: 351428631,

-        hereinafter referred to jointly as "Co-Administrators".

Although the Co-Administrators update information contained in the Websites on an on-going basis, they are not responsible for the timeliness, accuracy or completeness of the information provided on the Websites' pages. Furthermore, the Co-Administrators reserve the right to change all or part of the Websites without a prior notice. The risk related with using or relying on the information provided in the Websites shall be borne by the User. The Co-Administrators shall not be liable for any damages resulting from the use of the Websites.

The Co-Administrators do not provide any guarantees concerning the form or content of the information posted on the Websites, particularly as regards its timeliness, accuracy, completeness, degree of detail or suitability for specific actions undertaken by the users of the Websites. The Co-Administrators shall not be liable for any damage suffered the Users of the Websites or any third parties in relation with the use of the Websites. Any and all risk related with the use of the Websites, in particular using and relying on the information posted on the Websites, shall be borne by the User. The Co-Administrators have the right to change the information posted on the Websites at any time without the need to first notify the Users.

A User of the Websites has the right to download and print whole pages or fragments of the Websites, provided that they do not breach the copyrights or trademark registration rights held by any of the Co-Administrators or third parties. No element comprising the Websites may be copied, in full or in part, transmitted electronically or otherwise, modified, linked or used for commercial purposes without a prior written consent of the Co-Administrators.

The Websites and all elements thereof are protected under law, specifically under the provisions of the Act of 4 February 1994 on copyright and related rights, the Act of 16 April 1993 on combating unfair competition and the Act of 27 July 2001 on the protection of databases. The Websites may be used only under the condition that no rights which arise from applicable provisions of law or trademark protection rights are breached.

Information on cookies used, enhanced conversions and the chatbot

Cookies are small text information sent by a web server and saved on the User's computer or any other device used by the User). The Websites use cookies to ensure proper functioning of the Websites and identification of the User's personal preferences. In other words, cookies used by the Websites enable identification of the User's computer during their subsequent visit to a Website, and are meant to facilitate using that Website. Furthermore, cookie files can be used also for statistical and advertising purposes.

The Websites use technical cookies that are essential for their functioning. Those files can be made available to third parties responsible for ensuring the correct functioning of the Websites, in particular to the authors of the Services (SoftCOM spółka jawna, Piotr Szuba, Tomasz Wierzbowski, GoldenSubmarine Sp. z o.o. Sp.k., Move Closer Sp. z o.o., HAVAS Warsaw Sp. z o.o.).

Personal data (such as the e-mail address or telephone number) may be provided by the User on the Websites, for instance when making a purchase in a store or using contact forms. We can convert this data into an irreversibly encrypted identifier that we can send to Google using enhanced conversions. If you are a user of Google services (for instance, if you have a Google account or are logged into the Chrome web browser), Google may link your website activity to you. Your data may then be used in accordance with Google's privacy policy.

With the User's consent, the Websites use and allow the use of cookies and enhanced conversions (Google) for statistical and advertising purposes, including the transfer of stored data to third parties (Google Ireland Limited, based in Gordon House, Barrow Street, Dublin, Ireland or Google LLC, based in 1600 Amphitheatre Parkway, Mountain View, California).They also transfer the saved data to third parties (Google Ireland Limited, with registered office at Gordon House, Barrow Street, Dublin 4, Ireland or Google LLC with registered office at 1600 Amphitheatre Parkway, Mountain View, California, 94043, Meta Platforms Ireland Limited, with registered office at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Benhauer Sp. z o.o. with registered office at Grzegórzecka 21, 31 – 532 Kraków, Polska, Hotjar Limited with registered office at Dragonara Business Centre, 5TH Floor, Dragonara Road, Paceville, St. Julians STJ 3141, Malta).

It is up to the User to decide whether they wish cookies to be stored on their computer or whether they wish enhanced conversions to be used, by giving or refusing their consent to cookies and enhanced conversions, when opening any of the Websites. They may deactivate or completely disable cookies in the settings of their web browser or by selecting the appropriate option in firewall programs. They can also delete cookies that have been saved to date.

Any User who consents to the use of cookies can customise advertisements on the Google ad network in the Ads Preference Manager in their Google account. The rules governing the collection and processing of data as part of the services provided by Google are presented at www.google.com/policies/privacy/partners/.

The rules governing the collection and processing of data as part of the services provided by Meta Platforms (Facebook) are presented at https://www.facebook.com/privacy/policy.

The rules of data collecting and processing as part of services provided by Benhauer Sp. z o.o. are laid out at https://www.salesmanago.pl/marketing-automation/terms.htm.

The rules of data collecting and processing as part of services provided by Hotjar Limited are laid out at https://www.hotjar.com/privacy/.

W Serwisach zaimplementowano usługę Chatbot, która umożliwia Użytkownikom uzyskanie informacji na temat usług i produktów w ramach zautomatyzowanej konwersacji. Mechanizm prowadzenia konwersacji z chatbotem oparty jest na rozwiązaniach sztucznej inteligencji (AI) oraz plików cookies (marketingowe pliki cookies). Chatbot może przetwarzać dane osobowe zwykłe, takie jak np. adres IP, dane geolokalizacyjne i identyfikatory urządzeń mobilnych, w związku z aktywnością Użytkownika. Zasady zbierania oraz przetwarzania danych w ramach usług świadczonych przez CHATLAB Sp. z o.o. określone są w Regulaminie świadczenia usług drogą elektroniczną, dostępnym pod adresem https://www.kopalnia.pl/turysta-indywidualny/informacje-praktyczne/wazne-informacje/regulaminy oraz adresem https://www.kopalnia.pl/grupy-zorganizowane/informacje-praktyczne/wazne-informacje/regulaminy, a także na stronie pod adresem https://www.chatlab.com/privacy/.

Disabling all cookies, including technical cookies, which are essential for the functioning of the Websites can prevent using the Service concerned.  

Information clause regarding personal data processing

1. This information clause refers to using the Websites, excluding data processed in connection with creating an account in a Website, purchasing goods or services through a Website, sending a query or subscribing to a newsletter. Relevant information clauses regarding the aforementioned scope are contained in applicable rules and provided to the User before the start of processing of personal data within that scope.
2. The Co-Administrators are the Controllers of your personal data processed as part of using the Websites.
3. Compliance with data protection rules is supervised at the Co-Administrators by a jointly appointed Data Protection Officer who can be contacted by e-mail at iod@kopalnia.pl.
4. Personal data, in particular IP addresses, geolocation data, mobile device identifiers and data contained in cookies, are transferred in connection with your activity on the Websites will be processed on the following grounds:

Purpose of data processing	Legal basis of processing
Correct functioning of the Websites (data contained in technical cookies)	Article 6(1)(f) General Data Protection Regulation (legitimate interest – data essential for using the Websites)
To carry out promotional and marketing activities for the purpose of advertising, market research and research into User behaviour and preferences, with the results of this research being used to improve the quality of the services provided by the Administrator, including for the purpose of machine learning for the Chatbot Service application.	Article 6(1)(a) General Data Protection Regulation (User's consent)
Monitoring and analysing the activity of Website visitors	Article 6(1)(a) General Data Protection Regulation (User's consent)
Establishing and exercising claims, and taking actions in connection with debt recovery, defence against claims	Article 6(1)(f) General Data Protection Regulation (legitimate interest – establishing, exercising claims, defending against claims)

5. The recipients of your personal data may be authorised employees of the Administrators, entities providing services to the Administrators, in particular IT support for the Websites, as well as entities performing promotional and marketing activities on behalf of the Administrators for the purpose of advertising, market research and research into the behaviour and preferences of Users, with the results of this research being used to improve the quality of the services provided by the Administrator, including services in the area of website positioning and advertisement targeting, as well as entities authorised to receive data on the basis of legal regulations.
6. Your personal data will be stored:
   1. until termination of a given session – in the case of personal data contained in technical cookies,
   2. until you effectively object to data processing - where personal data processing takes place under a legitimate interest,
   3. until you withdraw your consent, and you have the right to withdraw your consent at any time; without affecting the lawfulness of processing based on your consent before its withdrawal;
   4. for up to 800 days from the date of your consent, provided that you did not withdraw your consent earlier – in the case of personal data contained in cookies and processed for purposes other than said in letter a),
   5. for a period required by applicable provisions of law or until the expiry of the time limit of possible claims.
   6. for a period of 90 days from the date of the last use of the Chatbot Service - in the case of personal data processed in connection with the use of the Chatbot Service.

7. In relation to the processing of your personal data, you have the following rights:
   1. the right of access to the content of the data, the right to rectification of the data, the right to erasure of the data, the right to restriction of processing of the data, the right to data portability,
   2. the right to object to processing - where your personal data is processed pursuant to the so-called legitimate interest and under the conditions specified in the General Data Protection Regulation,
   3. the right to lodge a complaint with a supervisory authority (the President of the Personal Data Protection Authority) if you find that the processing of your personal data infringes the provisions of the General Data Protection Regulation.
8. All the aforementioned rights shall apply to the extent arising from the General Data Protection Regulation.
9. You have the right to exercise your rights referred to above with respect to each of the Co-Administrators without any limitations.
10. You provide your personal data on a voluntary basis, but it may be necessary if you wish to use certain functionalities of the Websites.
11. Processing of personal data by Co-Administrators will not involve automated decision making, including profiling.
12. Personal data may be transferred to entities in a third country, namely the United States of America, listed in the Data Protection Framework List maintained and made publicly available by the United States Department of Commerce, in accordance with Commission Implementing Decision (EU) 2023/1795 of 10 July 2023 pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, finding an adequate level of personal data protection ensured under the EU-US Data Protection Framework.